Protection Plan
Manufacturer warranty
All products offered for sale on nfoutlet.com are new and by default covered with manufacturer’s warranty (if applicable). Manufacturers warranty covers defects in frame manufacturing and materials for the period of one year from the date of purchase. In addition, it is available extended 5-years warranty, for extra charge.
Extended 5-years warranty
Nationwide Furniture Outlet offers extended warranty, for extra charge. Extended warranty is an addition to manufacturer Warranty and does not cover the defects and damages covered by Manufacturer Warranty.
Our extended warranty provides coverage for Accidental Stains and Damage, Structural Failures as described below.
Keep your worries away with Extended 5-years Warranty
| Coverage | Standart MFR Warranty | 5-years Warranty |
|---|---|---|
| Frame Damage | ||
| Stains | ||
| Rips | ||
| Burns | ||
| Punctures | ||
| Structural damage |
Coverage for stains
Under extended warranty are covered accidental stains of single occurrence, caused by:
- spills of food and beverages, normally consumed by humans;
- grass,
- grease,
- nailcare and beauty products.
Stains characterized by gradual accumulation of dirt (body grease, dust, etc.) are not covered by this warranty.
Coverage for damage
Extended warranty covers the following accidental damage:
- rips,
- tears,
- burns,
- punctures.
Coverage for structural failures
Extended 5-years warranty covers the following structural failures:
- Structural and component failure happened under normal regular residential use
- Checking, cracking, bubbling of the coatings
- Loss of silvering
- Separation of seams
- Zippers failure
- Torn buttons and tufting
Coverage limit
Total value of coverage under Extended Warranty is limited to $25,000.
Claim report time
All claims should be reported within 30 days after you discover the damage. Claims received after the 30 days of discovering damage will not be accepted.
What will be provided under Extended Warranty Plan
After claim is received, you will be provided with repair advice, and/or repair tools to perform the repair by your own. If the damage covered by this plan is still exists, will be arranged a repair by a qualified technician. In case if repair should be performed off-site, damaged product will be taken and returned to you with no cost. In case if the repair is impossible due to the absence of required matching fabrics, materials or parts, it is possible to provide you with cash settlement, which in all cases should not exceed the current retail price of a replacement product, similar to its kind and quality. In case if replacement is higher in value than original item, you will be responsible to pay difference in price. Amount of cash settlement is decided by service center.
To submit a claim under Extended Warranty Plan call the Service Center at
(844) 291-9005Monday-Friday: 8:00AM - 9:00PM · Saturday: 9:00AM - 5:00PM - EST.